Contact information

CONTACT INFORMATION

Last updated: August 5, 2026

1. CUSTOMER SUPPORT

At DISTRYCT, we are committed to providing reliable and responsive customer support.

If you have any questions regarding your order, shipping, returns, payments, or general enquiries, please contact us using the details below.

2. CONTACT DETAILS

Email: info@distryct.com

Phone Number: +44 7537 106247

3. SUPPORT AVAILABILITY

Our customer support team is available:

  • 7 days a week
  • 9:00 AM to 5:00 PM

Response time: within 24 to 48 hours

We aim to respond to all enquiries as quickly and efficiently as possible.

4. ORDER SUPPORT

For faster assistance, please include:

  • Your order number
  • The email address used for the purchase
  • A clear description of your request or issue

Providing this information helps us locate your order and assist you more efficiently.

5. SHIPPING AND DELIVERY ISSUES

If you are experiencing a delivery-related issue, such as:

  • Delayed shipment
  • Missing parcel
  • Tracking problems
  • Delivery confirmation issues

Please contact us and we will investigate the matter as quickly as possible.

Where applicable, we will assist with replacement or refund options in accordance with our Shipping Policy and Return & Refund Policy.

6. RETURNS AND REFUNDS

For return or refund requests:

  • Contact us by email at info@distryct.com
  • Include your order number and relevant details
  • We will provide the appropriate return instructions

All requests are handled in accordance with our Return & Refund Policy and applicable EU and UK consumer protection requirements.

7. TECHNICAL SUPPORT

If you experience problems with:

  • Website access
  • Checkout
  • Payment processing
  • Order confirmation
  • Account or website functionality

Please contact us and we will make reasonable efforts to resolve the issue as quickly as possible.

8. BUSINESS INFORMATION

This website and its customer support services are operated under the DISTRYCT brand.

For business or customer service enquiries, please use the contact details provided above.

9. COMPLAINTS

If you are dissatisfied with our service, please contact us first so that we have an opportunity to resolve the issue.

We are committed to handling customer concerns fairly, professionally, and transparently.

10. RESPONSE COMMITMENT

We aim to:

  • Respond within 24 to 48 hours
  • Provide clear and helpful information
  • Resolve customer issues as efficiently as possible
  • Maintain professional and transparent communication

Customer satisfaction and reliable support are important to DISTRYCT.