Shipping policy

SHIPPING POLICY

Last updated: August 5, 2026

1. SHIPPING DESTINATIONS

DISTRYCT currently ships to:

  • All countries within the European Union (EU)
  • The United Kingdom (UK)

If your country is not available at checkout, we do not currently offer delivery to that destination.

2. ORDER PROCESSING TIME

All orders are generally processed within:

1 to 3 business days

Processing may include:

  • Order verification
  • Quality control checks
  • Packaging
  • Dispatch preparation

Orders are processed Monday to Friday, excluding public holidays.

Orders placed after 5:00 PM local warehouse time may be processed on the next business day.

3. SHIPPING TIMES

Estimated delivery times after dispatch are:

  • European Union (EU): 5 to 10 business days
  • United Kingdom: 5 to 9 business days

4. TOTAL DELIVERY TIMEFRAME

The estimated total delivery timeframe, including processing and shipping, is:

6 to 13 business days

These delivery times are estimates and may vary depending on the destination, carrier, customs procedures, public holidays, and other circumstances outside our reasonable control.

5. SHIPPING COSTS

Shipping costs are either:

  • Calculated and displayed at checkout, or
  • Offered free of charge where applicable

Any applicable shipping costs will be shown before you complete your purchase.

6. CUSTOMS, DUTIES AND TAXES

We aim to provide a clear and straightforward delivery experience.

Where applicable:

  • VAT is handled in accordance with relevant EU and UK regulations
  • Duties and taxes may be included in the final purchase price where stated

Any additional customs charges or import fees that may apply will be communicated where possible before checkout.

7. TRACKING INFORMATION

Once your order has been dispatched:

  • You will receive tracking information by email where available
  • Tracking updates may take 1 to 3 business days to appear after shipment

Please allow some time for the carrier's tracking system to update.

8. DELIVERY RESPONSIBILITY

We remain responsible for your order until delivery is completed in accordance with applicable consumer law.

If your order is:

  • Lost in transit
  • Damaged during shipping
  • Not delivered within a reasonable timeframe

We will investigate the issue and, where appropriate:

  • Send a replacement at no additional cost, or
  • Issue a full refund

9. DELIVERY DELAYS

Although we aim to meet our estimated delivery times, delays may occasionally occur due to factors such as:

  • Customs processing
  • Carrier delays
  • High-demand periods
  • Public holidays
  • Weather conditions
  • Other circumstances outside our reasonable control

If your delivery is significantly delayed, please contact us and we will assist you.

10. INCORRECT ADDRESS

Customers are responsible for providing accurate and complete shipping information.

If you notice an error in your delivery address, please contact us as soon as possible at:

info@distryct.com

We will attempt to update the address before the order is dispatched.

Once an order has already been shipped, we may not be able to modify the delivery details.

11. FAILED DELIVERY OR UNCLAIMED PARCELS

If a delivery attempt is unsuccessful:

  • The carrier may make another delivery attempt
  • The parcel may be held at a local collection point or carrier facility

If a parcel is returned to us because it was not collected or delivery could not be completed:

  • We may arrange reshipment, in which case additional shipping costs may apply, or
  • Issue an eligible refund in accordance with our Return & Refund Policy

12. CONTACT

For any shipping-related questions:

Email: info@distryct.com

Phone: +44 7537 106247

Response time: within 24 to 48 hours.