Refund policy

RETURN & REFUND POLICY

Last updated: August 5, 2026

1. OVERVIEW

At DISTRYCT, we want you to be fully satisfied with your purchase.

This policy explains your rights and our procedures regarding returns, refunds, and cancellations in accordance with applicable consumer protection laws in the European Union (EU) and the United Kingdom (UK).

2. RIGHT OF WITHDRAWAL (EU & UK CUSTOMERS)

If you are located in the EU or UK, you have the legal right to withdraw from your purchase within:

30 days from the date you receive your order

You are not required to provide a reason.

To exercise this right, contact us at:

info@distryct.com

3. RETURN CONDITIONS

To be eligible for a return:

  • The item must be unused
  • The item must be in its original condition and packaging
  • Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

4. RETURN PROCESS

To initiate a return:

  • Contact us at info@distryct.com
  • Provide your order number and reason for the return, if applicable
  • We will provide you with the relevant return instructions

Returns sent without prior authorization may not be accepted.

5. RETURN SHIPPING COSTS

Defective, damaged, or incorrect items:

We cover all applicable return shipping costs.

Change of mind or withdrawal:

The customer is responsible for return shipping costs.

6. REFUNDS

Once we receive and inspect your return:

  • We will notify you whether your refund has been approved or rejected.

If approved, your refund will be issued within:

30 days

Refunds will be made to the original payment method used for the purchase.

7. NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Digital products once delivered or downloaded
  • Personalized or custom-made items
  • Items that are not suitable for return due to hygiene reasons, where applicable

8. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your item arrives:

  • Damaged
  • Defective
  • Incorrect

You must contact us within:

48 hours of delivery

We will:

  • Replace the item at no additional cost, or
  • Issue a full refund where appropriate

We may request photographic evidence in order to process your claim.

9. MISSING OR LOST ORDERS

If your order has not been delivered within the expected timeframe:

Contact us at info@distryct.com

We will:

  • Investigate the shipment with the carrier
  • Provide a replacement or full refund where necessary

10. LATE OR MISSING REFUNDS

If you have not yet received your refund:

  • Check your bank account
  • Contact your bank or payment provider
  • Contact us at info@distryct.com

Processing times may vary depending on your bank or payment provider.

11. ORDER CANCELLATIONS

Orders may be cancelled:

  • Before they have been processed or shipped

If the order has already been shipped:

You must follow the standard return process.

EU and UK customers retain their 30-day withdrawal right. The statutory minimum withdrawal period is generally 14 days, while DISTRYCT offers an extended 30-day period.

12. ABUSE OF POLICY

We reserve the right to refuse returns or refunds in cases involving:

  • Fraudulent claims
  • Repeated abuse of the return policy
  • Suspicious activity

13. CONTACT

For all return and refund enquiries:

Email: info@distryct.com

Phone: +44 7537 106247

Response time: 24–48 hours.