Terms of service

TERMS OF SERVICE / TERMS AND CONDITIONS

Last updated: August 5, 2026

1. COMPANY INFORMATION

This website is operated by DISTRYCT.

Email: info@distryct.com

Phone Number: +44 7537 106247

Throughout the site, the terms “we”, “us” and “our” refer to DISTRYCT.

2. SCOPE AND APPLICABILITY

These Terms apply to all users purchasing from the European Union (EU) and the United Kingdom (UK).

We operate internationally and aim to comply with applicable EU and UK consumer protection requirements.

3. ACCEPTANCE OF TERMS

By accessing this website and placing an order, you confirm that:

You have read and agreed to these Terms
You are legally capable of entering into a binding contract

4. PRODUCTS

We take reasonable measures to ensure:

Accurate product descriptions
Clear pricing
Transparent product representation

However:

Minor variations may occur
Product availability is not guaranteed
We reserve the right to discontinue products at any time

5. PRICING, VAT AND DUTIES

Prices may be displayed in GBP, USD, EUR, or another supported currency depending on your location.

VAT may be included where applicable under EU and UK regulations.

Import duties or customs fees, where applicable, may be shown at checkout or covered by us where expressly stated.

We do not intentionally add undisclosed charges after checkout.

6. PAYMENTS

Payments are processed securely through our payment service providers.

We do not store full payment card details.

By placing an order, you confirm that:

You are authorized to use the selected payment method
Your billing details are accurate and complete

7. ORDER CONFIRMATION

After placing an order:

You will receive an order confirmation email
Receipt of this email does not necessarily constitute final acceptance of the order

We reserve the right to cancel or reject orders in circumstances including:

Suspected fraud
Payment authorization issues
Pricing or stock errors
Incorrect order information

8. PROCESSING TIMES

Orders are generally processed within:

1 to 3 business days

Processing may include:

Order verification
Quality checks
Packaging
Shipment preparation

Orders may not be processed on weekends or public holidays.

9. SHIPPING AND DELIVERY (EUROPE AND UK)

We deliver to customers across the European Union and the United Kingdom.

Estimated delivery times:

EU countries: 5 to 10 business days
United Kingdom: 5 to 9 business days

Total estimated timeframe, including processing and shipping:

6 to 13 business days

Delivery estimates are indicative and may be affected by carrier delays, customs procedures, public holidays, or other circumstances outside our reasonable control.

10. DELIVERY RESPONSIBILITY

We remain responsible for the order until delivery is completed in accordance with applicable consumer law.

If an order is:

Lost
Damaged
Not delivered

We may, depending on the circumstances:

Replace the product at no additional cost, or
Issue a full refund

11. RIGHT OF WITHDRAWAL (EU AND UK)

Eligible customers in the EU and UK may withdraw from their purchase within:

30 days from delivery

To exercise this right, contact us at:

info@distryct.com

Returned products must generally be unused, in their original condition, and returned in accordance with our Return & Refund Policy.

12. REFUNDS

Approved refunds will generally be:

Issued after the returned goods have been received and reviewed
Processed to the original payment method

Where required under our policy or applicable law, we cover return costs if:

The product is defective
The wrong product was supplied
The product arrived damaged

For complete details, please refer to our Return & Refund Policy.

13. LEGAL GUARANTEES (EU AND UK COMPLIANCE)

Where applicable, customers benefit from mandatory consumer protections.

Products must generally:

Match their description
Be of satisfactory quality
Be fit for their intended purpose

Depending on applicable law and the circumstances, customers may be entitled to remedies including repair, replacement, price reduction, or refund.

14. FRAUD PREVENTION

We may monitor transactions for security and fraud prevention purposes.

We reserve the right to:

Request additional verification
Delay processing while verification is completed
Cancel orders reasonably considered suspicious or fraudulent

15. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits rights that cannot legally be excluded under applicable consumer protection law.

To the extent permitted by law:

We are not responsible for indirect or consequential losses that were not reasonably foreseeable
We remain responsible for fulfilling our contractual obligations relating to accepted orders

16. INTELLECTUAL PROPERTY

Unless otherwise stated, the content, layout, text, graphics, and other materials made available through this website are owned by or licensed to DISTRYCT.

Unauthorized reproduction, distribution, or commercial use may be prohibited.

Third-party trademarks, logos, and product names remain the property of their respective owners.

17. THIRD-PARTY SERVICES

We use third-party service providers in connection with operating our website and fulfilling orders, which may include:

Shopify
Payment service providers
Logistics and fulfilment partners
Shipping carriers

These third parties operate under their own terms, policies, and privacy practices.

18. MODIFICATIONS

We may update these Terms from time to time.

Any revised Terms will be published on this page together with the applicable updated date.

Changes will apply from the date of publication unless otherwise required by law.

19. GOVERNING LAW

These Terms are subject to applicable laws and mandatory consumer protection rules relevant to the customer's location.

Nothing in these Terms is intended to remove rights granted to customers under applicable EU or UK consumer legislation.

20. DISPUTE RESOLUTION

We aim to resolve customer disputes promptly and fairly.

Customers are encouraged to contact us first so that we can attempt to resolve any issue directly.

Where applicable, customers may also have the right to use alternative dispute resolution procedures or contact the relevant consumer protection authority.

21. CONTACT

For questions regarding these Terms or your order: